Richmond Homeowner Filed Solar Installation Complaints
After spending $129,000 on a solar system, a Richmond resident found 12 panels non-functional and sought financial resolution.
Updated on Oct. 12, 2026 in Residential
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A Richmond homeowner filed complaints in May 2026 after discovering that 12 of his 45 installed solar panels were not functioning. The system was installed by Top Tier Solar Solutions following a contract signed in 2023.
Why it matters
Homeowners often invest in solar technology to reduce utility costs, yet technical failures can stall those savings. The situation highlights the importance of vetting installers and understanding recourse options when high-cost energy systems underperform.
The total cost for the 45 solar panels reached $129,000, while the homeowner paid as much as $400 for a single monthly electric bill in 2025. Currently, 12 of the panels are confirmed as non-functional.
The players
Marcus Evins
The Richmond homeowner who initiated complaints regarding the performance of his $129,000 solar installation.
Top Tier Solar Solutions
The installation company that faces hundreds of consumer complaints across multiple regulatory databases.
GoodLeap
A financial lender working with the solar provider to resolve equipment failures and determine compensation.
Virginia Attorney General
A state office that tracks consumer complaints and enforces protections against business malfeasance.
Better Business Bureau
A non-profit organization that collects and publishes consumer reports regarding business practices and disputes.
The details
The solar installation process occurred in two stages, beginning with 33 panels before adding 12 more. Despite the significant investment, the system failed to deliver the expected performance, prompting the homeowner to send a demand letter to the solar company and its lender in May 2026. The lender, GoodLeap, is currently working with the solar provider to repair the system and discuss potential compensation.
Timeline
2023: The homeowner signed a contract with the solar company.
2024: The solar panels were installed on the home.
2025: The homeowner paid up to $400 for monthly electric bills.
May 2026: The homeowner sent a formal demand letter to the solar company and lender.
Money Landscape
Large-scale residential solar projects involve significant capital expenditure that relies on the system performing as advertised to break even. This dispute reflects a broader trend of consumers engaging with regulatory databases to navigate contract and equipment performance issues.
Homeowners should review the specific terms of their installation contracts and lender agreements if equipment fails to meet performance projections. Consult with a qualified financial or tax professional to understand your rights regarding warranties and formal demand processes.
The takeaway
When significant home improvements fail to deliver anticipated results, formal documentation through a demand letter is a critical step for protecting your investment. Maintain detailed records of all repair correspondence and check consumer databases before finalizing contracts with any provider.
Further reading
For guidance on managing large home improvement contracts, see our Residential section.
Source note: This article includes information reported by 8News.
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