Wildfire Survivors Launched Insurance Conduct Survey
Los Angeles residents impacted by recent fires can now report their insurance claim experiences to help shape future advocacy.
Updated on Sept. 22, 2026 in Insurance
Live Poll
Do you trust that insurance companies fulfill their contractual obligations to wildfire survivors?
The Every Fire Survivor's Network has launched an anonymous survey to document how insurance companies handled claims following the 2025 Palisades and Eaton fires. The initiative seeks to aggregate data from wildfire survivors across all homeowner and insurance statuses.
Why it matters
The collected data is intended to support regulatory enforcement and legal actions regarding how insurers manage wildfire claims. By documenting these experiences, survivors aim to create resources that highlight industry performance for future policyholders.
The survey seeks to capture experiences from a pool of 1,000 individuals who have reported facing similar claim issues. The final participation count remains unknown as the survey will stay open until enough data is collected for statistical analysis.
The players
Every Fire Survivor's Network
An advocacy group that provides resources for individuals navigating the insurance claim process after disasters.
Joy Chen
The executive director of the Every Fire Survivor's Network.
The details
The survey gathers both quantitative and qualitative data regarding customer satisfaction and claim resolution processes. This information will be used to build an insurer performance report and interactive visualizations to assist households in navigating future claims. The organization intends to leverage these findings for potential litigation and investigative journalism.
Timeline
The Palisades and Eaton fires occurred in 2025.
The insurance survey officially launched on September 22, 2026.
Money Landscape
This effort follows a pattern of consumer-led documentation intended to inform future enforcement of existing California insurance regulations. It adds to a growing trend of organized transparency initiatives within the state's wildfire recovery landscape.
Residents who filed claims for the Palisades or Eaton fires may use this portal to anonymously document their experience with their insurer. Consult with a qualified legal or financial professional to understand how sharing your claim details may impact specific ongoing settlements.
The takeaway
Documenting your claims process can provide valuable data for broader consumer advocacy and regulatory oversight. If you have been affected by wildfires, consider keeping detailed records of all communication with your insurance provider to discuss with a professional.
Further reading
For more information on managing coverage after a disaster, visit Insurance.
More information
To participate or view the project scope, visit the wildfire insurance survey portal.
Source note: This article includes information reported by Palisadian-Post.
Live Poll
Do you trust that insurance companies fulfill their contractual obligations to wildfire survivors?
