Voya Financial Has Expanded Its Use of AI
The firm is adopting new technology to help simplify retirement planning and financial guidance for its customers.
Updated on Oct. 13, 2026 in Retirement Planning
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Voya Financial has expanded its long-standing partnership with the technology company Unqork to implement a new artificial intelligence platform. The initiative aims to modernize retirement application development and improve the overall client experience.
Why it matters
By integrating these new tools into its existing systems, the firm intends to better connect professional financial guidance with specific customer actions. This shift represents an effort to streamline how clients interact with their retirement accounts and services.
This partnership expansion builds upon a professional relationship that dates back to 2019. The company currently utilizes the platform for sponsor and producer onboarding applications, with the new AI tools intended to bridge the gap between financial advice and client action.
The players
Voya Financial
A financial services firm providing retirement, investment, and insurance products to individual and corporate clients.
Unqork
A technology company that provides a software platform for enterprises to build and manage digital applications.
The details
Voya Financial is transitioning to UnqorkAI to build and run automated applications designed for retirement planning. This platform provides integrated security, cost controls, and governance structures to manage data during the application development process. By automating these workflows, the firm aims to make it easier for clients to move from receiving financial guidance to executing specific account actions.
Timeline
2019: Voya Financial and Unqork first began their partnership.
Money Landscape
This expansion marks a logical step forward in the digital transformation strategy established by the 2019 beginning of the Voya-Unqork partnership. It reflects a broader trend among major financial institutions to leverage AI for automating complex retirement-related administrative tasks.
Clients may eventually see a more seamless interface when accessing retirement guidance or managing account-level actions. Investors should monitor their account statements and portal updates for any changes to the digital tools available for managing their retirement contributions.
The takeaway
The move suggests a push toward more integrated digital tools for retirement account holders. Keep an eye on your firm's communication regarding platform upgrades, and consult with a financial professional if you have questions about how these technology shifts affect your account access.
Further reading
For more on managing your long-term goals, visit our Retirement Planning section.
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